GitHub Backup Manager is built with craftsmanship and direct accountability. Whether you have questions regarding the software, need assistance setting up your Local Companion, or wish to inquire about billing or refunds, we are here to assist you directly.

1. Support Hours & Service Level Agreement (SLA)

• Operating Hours: Monday through Friday, 10:00 AM – 6:00 PM IST (UTC +5:30).
• Response Time: All emails and customer inquiries receive a response within 24 to 48 business hours.
• Priority Handling: Refund requests and critical compatibility issues receive expedited attention.

2. Billing, Checkout & Refund Assistance

If you are contacting us regarding a transaction processed through Dodo Payments, please include:

• Your purchase email address.
• Your Dodo Payments Order Reference / Transaction ID.
• A clear summary of your request or issue.

We honor our 2-hour dual-tier verification refund guarantee promptly. Please see our Refund & Cancellation Policy for complete details.

3. Self-Service Documentation & Guides

Before emailing, you may find instant answers in our built-in guides:

• In-App User Guide: Click 📖 User Guide in the top navigation bar of GitHub Backup Manager for step-by-step documentation on the 3 presets, multi-version snapshots, multi-drive storage vaults, and CLI commands.
• Companion Setup: Click Download Companion ⚡ for the 30-second quickstart walkthrough on Windows 10/11.
• Offline 1:1 Viewer: Open public\viewer.html in the companion folder for 100% offline browsing without an active server.

4. Business & Developer Details

Mehtab Singh Mahingu
Software Creator & Systems Architect
Location: Punjab, India
Primary Email: appsbymmahingu@gmail.com
Website: https://mmahingu.com